Privacy Policy

1. Who We Are

Rapid Wash ("we", "our", "us") provides exterior cleaning services through our website at https://rapidwash.ca. This Privacy Policy explains how we collect, use, and protect your personal information, especially when you respond to our Facebook ads.

2. What Personal Information We Collect

When you use our contact form or respond via Facebook Lead Ads, we may collect details such as:

• Name
• Email address
• Phone number
• Information about the job (e.g., area/description of what you need cleaned)

We also use cookies and tracking tools (like the Facebook Pixel) to analyze ad performance and website activity.

3. How We Use Your Information

We may use your information to:

• Respond to your inquiries and provide quotes or services
• Improve our advertising and marketing efforts, including tracking via Facebook Pixel
• Share updates or promotions (only if you've consented)

Your information will not be used for any unrelated purposes without your explicit permission.

4. Facebook Pixel & Third-Party Tracking

We use the Facebook Pixel and similar tools to:

• Measure the effectiveness of our ads
• Show more relevant ads to you on Facebook and other services

These tools collect data about your activity on our site and elsewhere. To opt out: adjust your cookie preferences or use privacy settings in your browser. For more on how Facebook handles data, visit their privacy information.

5. Consent, Retention, and Use Limits

We collect, use, or disclose your personal information only with your consent or as required by law. We retain your data only as long as necessary to fulfill the purposes outlined here, such as completing your service request or managing ongoing communications. After that, we securely delete or anonymize it.

6. Access, Correction & Complaints

You have the right to access your personal information, ask for corrections, or withdraw your consent at any time. You may also file a complaint with us or the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated. Under PIPEDA, organizations must allow individuals to access and correct their information.

7. Security

We implement reasonable security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

8. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated effective date.